studio policies

BRWL Class Policies

Cancellation/Late Cancel/No-Show Policy

Clients must cancel a class for which they have registered, via the website or by emailing the studio (studio@brwlstudio.com) at least 6 hours prior to the class start time in order to unreserve my spot and return the class credit to their account. Classes cancelled 6 hours or less prior to the class start time, will be considered a “late-cancel.” If a client does not show up to a reserved class and does not cancel, it will be considered a “no-show.” BRWL Studio will automatically charge $20 for any late-cancel or no-show fees to the credit card on file.  

Private Training Cancellation Policy

Private Training sessions are only refundable if cancelled by calling or emailing the studio no later than 5 p.m. local time on the day prior to your session.

Class/Series Expiration Policy

Please note that classes expire. The expiration dates for classes are posted in the description of the class or series of classes on the website. BRWL Studio will honor your class credits until the expiration date.

Class/Series Refund Policy

We do not offer refunds on any Single Classes, Class Packages, Unlimited Memberships, or Workshops. If a class is cancelled, class or series will be refunded back to client’s account. If BRWL Studio no longer offers classes, you will be refunded for any unexpired or unused classes.
Class/Series Transfer Policy: All Class Packages, Unlimited Memberships, and Workshops are non-transferable. All class credits must be used by the original purchasing client.

Late Arrival Policy

In fairness to all our clients, available spots will be released 5 minutes before a class

Waitlist Policy

Twelve hours prior to class, clients on the waitlist may be booked from the waitlist by our system, as clients cancel. If you are booked from the waitlist, you are responsible for this reservation and standard cancellation policies apply. If you do not wish to be automatically booked from the waitlist into a class, please remove yourself from the waitlist at least 12 hours prior to class.

BRWL studio Policies

Late Arrival Policy

In fairness to all our clients, available spots will be released 5 minutes before a class begins to the BRWL Studio waitlist.

Early Departure Policy

If you’re planning on leaving early, we kindly request that you tell the instructor ahead of time. The instructor reserves the right to move you to a different spot in class to minimize disruption by an early departure.

Valuables and Personal Property Policy

Clients acknowledge that they have been urged to avoid bringing valuables into the Studio and that BRWL shall not be liable for the loss of, theft of, or damage to personal property, including items left in lockers, bathrooms, studios, or anywhere else in the Studio.

Retail Returns Policy

Unwashed, unworn, and ticketed items can be returned within 30 days of purchase for an exchange or BRWL Studio store credit only. Receipt or proof of purchase must accompany the return in order to process. All accessories and sale items, including but not limited to gloves, wraps, and water bottles, are final sale unless otherwise stated.

Minors Policy

If you are under 18, you may register in person for classes under the supervision of a parent or guardian. Minors cannot register online. A parent or guardian must sign a waiver on behalf of a minor before the minor shall be permitted to participate in a class.